FAQs

• Account Holders:Simply log into your Sentiere account and visit the ‘Order Status’ section for real-time delivery updates.
• Please note: It can take up to 24 hours for the courier service to update the tracking link online after dispatch

If you haven’t received a confirmation email within 24 hours or a dispatch email within 3 working days (or same-day for Next-Day Delivery), please check your Junk/Spam folder before reaching out to our support team.

To ensure a seamless shopping experience across Pakistan, Sentiere accepts a variety of secure payment options:

• Cash on Delivery (COD) — Exclusive to Karachi Only:Pay in cash directly to the courier when your package arrives at your doorstep. (Note: Orders outside Karachi require digital prepayment at checkout) 
• Mobile Wallets:Fast and easy payments via EasyPaisa.

Regrettably, individual samples are not available for general distribution. However, complimentary samples are periodically included as a special gift during promotional events and automatically added at checkout with select online purchases.

Because we understand that choosing a fragrance online can be a personal journey, we have designed detailed olfactive breakdown charts on every product page to help you choose perfectly. If you are still unsure about which scent profile suits you best, our team is happy to assist you with tailored, expert recommendations.

Absolutely. We want your shopping experience to be completely seamless. If you are experiencing any technical difficulties or need assistance navigating our checkout, our Customer Support team is here to guide you step-by-step.

You can reach out to us directly for immediate assistance with your order:

• WhatsApp Support:+92-309-2099567 (Recommended for instant chat response)

Our team is available from  10:00 AM to 7:00 PM to ensure your signature scent is secured without any hassle.

You can apply your promo or discount code in the “Offer Code” or “Discount Code” field at the checkout page before finalizing your payment.

Please note our offer code policy:

• One Code Per Order:Only one promotional code can be applied per transaction.
• Exclusions Apply:Offer codes cannot be combined with any other active promotions. They cannot be used on discounted sale items, bundle/gift sets, new arrivals, or limited-edition launches unless explicitly stated otherwise.

At Sentiere, we maintain strict quality control standards, but we understand that mishaps can happen during transit. If your order arrives damaged, faulty, or if you received the incorrect fragrance, please notify us immediately.

To ensure a swift resolution:

1. Take a Photo/Video:Keep the damaged item, box, and packaging as they arrived.
2. Contact Our Team:Reach out to us via WhatsApp chat within 48 hours of receiving your package.

Our team will prioritize your request and arrange for a complimentary replacement or exchange right away. Your satisfaction and trust are our absolute priorities.